7 October 2021, Melbourne – Pronto Woven the digital consultancy division of Pronto Software, is proud to announce that it has been recognised as an ABA100 Winner for CX Innovation [CXI] in The Australian Business Awards 2021.
The ABA program awards organisations that demonstrate the core values of business and product innovation, technological achievement and employee engagement. According to the organisers, Pronto Woven has been recognised for products and services that provide innovative solutions for business and market needs in the field of customer experience (CX) management. This award is a strong testament to Pronto Software’s customer-centric approach to product development.
Pronto Woven developed Pronto Xi Customer Central, a solution that automates accounts, payments and invoice management. Through this self-service portal, the customers of an organisation gain anytime access to their account details, strengthening customer experience. Accounts and Finance teams also have shared visibility over every interaction and transaction with the customer. This enables consistent communication including encouragement to drive timely payments – improving the service provided and strengthening customer relationships.