Missing Expertise on Project Team.
Every ERP implementation should be approached methodically. This starts with assembling the right project team, consisting of a project manager, key users and IT staff. To avoid later knowledge gaps, the key users should cover all relevant business areas, including purchasing, marketing, logistics, sales, production, controlling and service. The team needs to possess the right skills for the job and needs a leader who deploys their skills well in a coordinated fashion through ERP implementation.
Characteristics of a good project manager:
- Close to the daily business
- Deep insights into all departments
- Organizational skills
- Social competence/teamwork
The project team is usually supported by a project manager from the software provider, who drives the process based on an implementation methodology, defines milestones together with the team and provides valuable input.
Also important are firm responsibilities and competencies, for example through role descriptions and ground rules for resolving disagreements. Building a great team takes a clear framework of goals and expectations, as well as strong, proactive leadership.