Support
Once your system is brought to life, there is naturally a period of uncertainty with using the new software in a live environment, "without a net".
We provide you with support services through this period to help you through the early stages of the new system and well beyond.After "Go Live" you will be transitioned from ABT's implementation consultant to a dedicated Account Manager.
It is your Account Manager's role to maintain regular contact with you and to keep you informed of new and better ways to utilise your new system to further improve productivity and extract value from your investment.
You will also be kept up to date with ABT's scheduled software upgrades, seminars and briefings and have immediate access to our Help Desk services where support is provided over the phone, on-line over the internet or via dial-up facilities, and on-site where necessary.
Support is designed to assist users in the solution of problems arising from user errors, software faults, or network system errors, and also those arising from hardware faults.
ABT also recognises that some clients, either by virtue of their normal trading patterns, or due to some specific events that arise during the year, require accelerated support services. ABT offers such support services to those specific clients as a value-added service.