Quality Management

PRONTO Xi Quality Management is a flexible module which supports your continuous improvement, tighter process control, increased auditability, and certification requirements. It provides you with the tools to administer all your organisation’s quality management procedures and activities.

PRONTO Xi Quality Management functionalities include:

• Complaint register;
• Nonconformance/electronic suggestion box;
• Document register with library facilities;
• Technical bulletin tracking;
• Access to batch/lot tracking of product;
• Vendor performance/control;
• QMS file system;
• Engineering change order register;
• Technical drawings/blueprint register;
• Audit scheduling and control.

Management Overview

The system makes it possible for management to have an overall view of the status of audits, corrective actions, suggestions and complaints.

Document Register

The Document Register is designed to record and manage documents. Although any document may be registered, it is normally used for the recording of internal documents as the register details the document, its location on the network, who authorised the document and which department is responsible for the document. The information recorded in the register will assist with maintenance and distribution of documents, and allows personnel to verify the version of documents available to them.

Drawings Index

The Drawing Index is a suite of programs that act as a library for technical drawings, blueprints, files or construction details, which can be categorised and filed using the Drawing Index. Details of the physical location of drawings and blueprints as well as where files are located can be entered and maintained. The drawings can be accessed over the network and opened with an appropriate viewer.

Technical Library

The Technical Library facility allows you to record and maintain a complete library register of standard reference works, technical bulletins, magazines and periodicals and any other technical publication used by your organisation.

Complaints

Any complaint or request for action received either from a customer or generated internally can be logged in this database. Complaints may be about particular inventory items, service levels, staff, the company or any other matter that affects your operations.

While recording a complaint you can enter a brief description, which is accessible throughout the life of the complaint. If the complaint is regarding an inventory item, the item code may be entered so that the complaint records are specific to the one item. The entry of the complaint can show the name of the department, or even the employee affected by the complaint. You may then enter detailed notes about the nature of the complaint for further

action. The complaint is linked to corrective action logs. Complaints can be reviewed by customer or by inventory item for the Accounts Receivable and Inventory modules. A customer invoice can also be flagged as ‘in dispute’ and a debtor complaint raised.

Help/Action List

The Help/Action List system allows you to review and maintain the Log/List/Corrective Action details. Logged problems are assigned to specific staff for action. When the complaint has been resolved, the resolution is recorded for future reference. Using the Action List, you can also implement an electronic ‘suggestion box’ and use it as a Corrective Action Request (CAR). A comprehensive reporting facility is also available.

Bulletins – Technical

The Bulletins – Technical function allows you to view, maintain and search for technical bulletins issued by your organisation. This maintains a separate record of the bulletins you have issued showing the date on which each bulletin was issued, the date it became effective and the author.

Audit Schedule Control

As a part of the Quality Standard Certification, it is necessary to conduct regular audits of the procedures within your organisation. This function allows you to schedule the audits as appropriate. When the audit has been conducted, you can maintain details of corrective action(s) to be taken, and then ensure that each action is performed.

Calibration Register

The Calibration Register allows you to maintain the equipment calibration records. You can specify how frequently calibrations are to be performed on each piece of equipment, the method to be used in performing the calibration, and the level of accuracy required. You may also specify when the last calibration was performed and when the next is due.

PRONTO Xi warns you if the task is overdue.

Access to Other Quality Facilities

PRONTO Xi Quality Management will allow access to other PRONTO Xi modules, such as Inventory.

Product Batch/Lot Search – You can perform enquiries to search for and trace product batches/lots. You can view and edit quality information for specific products. This includes information about products that have failed quality procedures and/or have been scrapped.

Engineering Change Orders – The Engineering Change Order (ECO) Register allows you to control the updating of a Bill of Material (BOM) or product specification through a formalised process. This can be instigated from a customer call or initiated from service, manufacturing, or research and development. These specification changes are monitored and released for action via an approval process; therefore a complete historical record of all ECOs is maintained for future retrieval.

Vendor Performance Analysis – You can monitor the performance of vendors to ensure they are meeting your standards and/or contractual obligations.

Laboratory – You can access the Laboratory module from within Quality Management.